It’s going be inconvenient for customers, unfortunately, and, of course, we have to apologize for that.” We'll continue to advise customers through our social media channels when we have any updates. There is no timeline yet for when services will be up and running. We are in the process of upgrading our systems.” But as anyone who has been a victim of these things knows, and many large organizations have been victims of these things, they move very, very quickly. You know, we identified the threat early. “We obviously have done everything we possibly could and humanly could. Green said the TTC identified the attack early and is updating its system to prevent these attacks from happening again. The transit agency has called in law enforcement and cybersecurity experts, including the City of Toronto’s IT department, to fix the issue and determine the cause of the attack. Green, however, said it is unknown if any employee or customer information has been compromised. The TTC said that there were no major service interruptions caused by the attack and that there is no risk to employee or customer safety.
“So if you're trying to use one of the apps on your phone, and you're waiting at a bus stop you will not see the next vehicle arriving or you may see something but it won’t be accurate, as well as the internal emails that are down so we have no network service,” Green said.
Other services disrupted include the ‘Next Vehicle Information System’ on platform screens, the TTC website and the TTC’s internal email service. The first of which would be our Vision System that allows full communication with our operators in the field,” Green said.Īs for the TTC’s Wheel-Trans online booking portal, Green said customers who pre-booked a ride will still get service, and customers who want service can make a request by calling the TTC. “We think we've managed to sort of isolate things and stabilize our network…We've got sort of a hierarchy of things that we need to get back online first. In the meantime, the TTC is using radio backup to speak with its staff. Hackers also knocked down the TTC’s Vision System, which is used to communicate with vehicle operators. The TTC said the attack was initially “minimal” but then became progressively worse by mid-Friday. The TTC first learned about the hack Thursday night when an IT employee found “unusual network activity,” according to a statement issued Friday evening. “We continue to have issues, we've got our internal staff as well as some external cybersecurity experts that we've called in to help with this.” “Unfortunately, there is no update really to speak of,” TTC Spokesperson Stuart Green told CP24 Saturday morning. The Toronto Transit Commission's Wheel-Trans online booking portal, trip-planning apps and other communications systems continue to be down after the transit agency was hit by a ransomware attack on Thursday.
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